Happy House Cleaning (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or book our services.
- Information We Collect
When you interact with our website or services, we may collect:
Information you provide:
• First and last name
• Phone number
• Email address
• Street address, city, postal code
• Selected services
• Messages or special requests
• Uploaded images or documents
• Booking details
Automatically collected information:
• IP address
• Browser and device type
• Pages visited
• Time spent on site
This information is collected through cookies and analytics tools and does not directly identify you.
- How We Use Your Information
We use your information to:
• Provide quotes and schedule services
• Communicate regarding bookings
• Deliver and manage cleaning services
• Process payments through Square
• Improve website performance
•Comply with legal and accounting obligations
We do not sell, rent, or trade your personal information.
- Payment Processing
All payments are securely processed through Square (book.squareup.com).
We do not store or process credit card information on our website. Payment data is handled directly by Square under their own privacy and security policies.
- Sharing of Information
We only share personal information when necessary:
• With payment processors (Square)
• When required by law
• To protect our legal rights
We do not share your information for third-party marketing purposes.
- Cookies
Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.
Cookies may be used to:
• Maintain secure form submissions
• Prevent spam and abuse
• Improve website performance
• Collect anonymous analytics data
We may use third-party services (such as analytics tools or Square) that use their own cookies.
You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
- Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Maintain business and tax records
• Resolve disputes
• Comply with legal obligations
Uploaded files may be deleted after service completion unless needed for documentation purposes.
- Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no method of online transmission is completely secure.
- Your Rights
You have the right to request:
• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent (where applicable)
To make a request, please contact us using the information below.
- Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated effective date.
